Wednesday, May 21, 2008 9:19 PM
work is driving me nuts!friday is almost here and tracey's leaving this job for her own good, now ours. everyone that's coming into to fill up the work position is just not good enough to fill her position. tracey's just so nice and everyone else i know just treats customers as though they are customers. to them, work is just earning money for the business and doing just what the company's protocol tells them to do- serving customers because its a service business.
i dont know, but i just dont feel the same way about my job, my job in serving customers. well, i totally feel that both of us want something, they our products and us their money. but that goes beyond just wanting something in exchange for another right? i mean, i feel that a simple greeting and cheery smile would go a long way into making the best sevice experience any person would want.
other than serving customers, i feel there's this need to communicate about them, us or either way. i mean, like my customers who approach me, well, we usually have short conservations not just lasting the time of which i serve them but it lasts till the next visit i see them again.
well, this security man that i know always orders the same meal. we usually have a good old chat while i prepare his meal. like, he tells me about whats happening recently in his life from being dicthed on a dinner date to a leg injury causing him leave from work for a week. he's happy with the service and the extra bit of chat. i mean it adds onto my work experience.
i love my customers but others in the same service business as me just dont seem to see it my way. to them, serving a customer ends the minute they walk off with their service experience. others feel earning a profit at the end of the day makes working worthwhile but i see it in a different way. i feel, at the end of the day, its serving the customers that makes your day, or night.
i usually get small heart seizures when i see wasted food in the bin after a day's sale. we cant give it away since its bad marketing strategy. i wouldnt want my business in the drops because of all the free giving food. i hate to see food being dumped into the bin after the end of the day because nobody wants to pay for donuts at the end of the day.
my day's been a mess. work was a total fix for me and i cldnt deal with the stress so much that i broke down outside of the shop. brad was in a total mess. he was sick and he came to work. i had to deal with his emotional feelings while tracey was on her lunch. he gave me the excuse that he hates cleaning so i ended up with the work load of having to clean all the cupboards by myself while he serves customers. while tracey had her lunch, it was just me and him in the shop.
now this was when things got bad. he got so frustrated with work that he vented out his feelings on both myself and the customers. what? no coffees and teas for a whole half an hour till tracey is back just because youre too sick to carry on just making some cups of coffee? i did all the other work from running across the shop to taking things for the customers and all you do is stand on yoru spot, making coffees. you should see his face when he yelled at me to close the machine down because he couldnt take the stress. he was almost in tears.
so i thought since i've learnt a lil on making coffees, i could help him out on some coffees. i was wrong. it was shit. i didnt know how to use my theory and apply it onto practical. i guess i asked too many questions that brad was pissed off. i guess he's right. i would if i was sick i guess. the one question i asked and am still doubtful over his answer was over if i should pour water into coffee. he got so frustrated that he blew up at me and thats when i walked off minding my own business. well, i served other customers, stayed a distance from him and limit the amount of talking we had to do. he's shit when hes sick. but why take it upon the customers?
damm i dont understand this service business thing.
god help me!
